Return & Refund Policy

Nations Wholesale LLC wants you to be confident in every order. This policy sets out the terms for returns, replacements, and refunds on wholesale purchases.

Eligibility

Returns may be accepted for products that are damaged in transit, defective, short-shipped, or shipped in error. Requests must be made within 14 days of delivery. Returned product must be unused, in its original packaging, and in resalable condition.

How to request a return

Email info@nationswholesalellc.com with your order number, the SKUs and quantities affected, a description of the issue, and photographs where applicable. We will review the request and send return instructions, including a return authorization where a physical return is required. Please do not ship product back to us before receiving authorization.

Refunds and replacements

• Approved claims are resolved by replacement, credit to your account, or refund, as agreed with you.
• Refunds are issued to the original payment method or by ACH, and are processed once returned product has been received and inspected.
• Please allow 5–10 business days after inspection for the refund to appear.

Non-returnable items

Some items are not eligible for return unless they arrive damaged or defective, including clearance and closeout product, perishable or short-dated goods, and special or custom orders. Product that has been opened, repackaged, relabeled, or sent to a marketplace fulfillment center cannot be returned to us.

Shipping costs

Where a return results from our error or from a damaged or defective shipment, we cover return freight. Otherwise, return shipping is the buyer's responsibility. Original freight charges are non-refundable except where the return is due to our error.

Order cancellations

Orders may be cancelled without charge before they are released to the warehouse for picking. Once an order has shipped, the terms of this policy apply.

Contact us

Questions about a return or refund? Email info@nationswholesalellc.com or call (512) 842-0381 during business hours, Monday–Friday, 9:00 AM – 5:00 PM EST.